How To Do A Sassa Status Check For R370 SRD Grant Online

17 min readApr 5, 2024

All About The www.sassa .gov.za R370 Status Check

The South African Social Security Agency (SASSA) is responsible for ensuring social security in the country by paying social grants.

We understand how important it is to have access to this information quickly and accurately, which is why we have created this comprehensive guide for you on doing a Sassa status check. Whether you’re applying for a grant, checking your payment dates, or verifying your eligibility, our guide will walk you through the entire process.

So say goodbye to long waiting times and frustrating phone calls — with our guide, you can check your Sassa status from the comfort of your own home from the Sassa website.

What Is The Sassa SRD R370 Grant

As the COVID-19 pandemic devastated many lives and left others without employment and a source of income, the South African government established the Social Relief of Distress grant to provide temporary relief to those most affected.

This grant may also be referred to as the Sassa R370 grant or the Sassa grant and is a form of government assistance through the Social Assistance Act for residents in South Africa for those who qualify by their financial status.

The Sassa SRD status was confirmed by President Cyril Ramaphosa when he announced that the grant will continue to at least March 2024.

Sassa R350 grant applicants are able to track the status of their grant applications online by doing a Sassa status check online on the Sassa website. It is particularly important to run an SRD status check as your SRD status can change each month. You must make sure you check Sassa status to see how things are going. This makes it easier for applicants to know just how far along they are in the grant application process — particularly when the Sassa SRD status the grant is showing at a pending status.

Sassa Status Check For R370 Payment Dates

With the SRD grant the organisation will check every month to see if you have received any other funds into your bank account. This is why you have to do the SRD status check each month. You might not know that someone has paid money into your account — or there could be an error. The SRD status check will highlight this and you will have time to do something about it.

How To Complete An Online Sassa Status Check

Sassa has made it possible for SRD grant applicants to check their Sassa status check online for the social relief grant. This can be done by completing the following steps to run the Sassa SRD status check on your social relief grant.

First, visit the SASSA SRD status website.
You will then be asked to fill in your ID number, as well as the cell phone number that you used when you submitted your grant application.
Hereafter, you will be able to check the progress of your grant by doing a Sassa status check.
For security you might receive a Sassa’s status pin. The Sassa status pin is just an added level of security. Enter the number reported in the Sassa status pin to access your final results.

SASSA recommends that you check your SRD status regularly so that if your grant application has been rejected you can appeal the decision as soon as possible via the Sassa reconsideration portal. If your Sassa status check failed you can redo the check. For more information you can watch our Youtube channel video on How To Check Your Sassa Status.

Who Is SASSA?

SASSA provides social relief in the form of different types of grants to the country’s most at-risk and socially insecure South African citizens. They fall under the government’s Department of Social Development.

The grants they are responsible for include the Old Person’s Grant, Child Support Grant, Disability Grant, Care Dependency Grant, and War Veterans Grant, amongst others.

The Minister of Social Development, Lindiwe Zulu, MP explained in the SASSA Annual Report for 2023 how successful SASSA had been in the last year and how many people they had helped with grants. “Through more than 380 local Sassa offices, with more than 1 100 service points and by means of online grant applications SASSA increased access to its services. This resulted in the number of social grant beneficiaries increasing from 17 811 745 (at the end of March 2019) to 18 829 716 (at the end of March 2023)”.

Interesting Reading: How To Apply For A Smart ID Card Online

Who Is Eligible For The Sassa R370 Grant?

In order to qualify for a social grant you will need to meet the necessary eligibility criteria, otherwise, your grant application form will be rejected. Eligibility for the Sassa SRD Grant is not determined through a means test but there are strict requirements. The requirements for approved SRD status are:

Applicants will need to be a South African Citizen, Permanent Resident, Refugee, Asylum Seekers or Special Permit Holders
Between the age of 18 and 60 years old
Have insufficient means and no other form of income
Do not already receive social grants on behalf of yourself and are not contributing to or are eligible for UIF payment, and have no financial aid or support from any other source.

If your Sassa grant application shows you do not meet these criteria, will not be able to receive SASSA grants. If you run your Sassa status check you will see your Sassa SRD balance status and will know what your Sassa payment status is.

Why Your Sassa R370 Grant Application May Have Been Rejected

If SASSA finds that you have been employed and it is found that you have made contributions to income tax.
If the personal details and contact details that you have provided do not match the ones from the Department of Home Affairs.
If it is found that you are a current recipient of another Social grant, other than a child grant, you will fail the financial status section.
If you are registered with and benefit from the National Student Fund Aid Scheme.
If you qualify for UIF benefits OR contribute to UIF OR are currently receiving the Unemployment Insurance Fund benefit.
You, as the applicant, are employed at a government institution.
Sassa status check discovered that the bank account you submitted is in someone else’s name
Your SRD grant can also be declined if you do not meet the age requirements or are above the age of 60. If you are over the age of 60, you may qualify for the Old Age Grant.
If, as a beneficiary, you have been registered as deceased on the Department of Home Affairs database. You need to check Sassa status online to find out which applies to you.
If you receive the message bank details pending you will know that you need to need to update your banking details.

What To Do If Your SRD Application Was Rejected?

If you run a Sassa status check and then find that your application was rejected, it was likely due to one of the reasons stated above. However, if you believe that SASSA incorrectly rejected your grant application, or that you were unfairly rejected because of incorrect information about your financial aid status, you are able to appeal the decision. You should also check on your appeal status.

You will need to appeal within 90 days of receiving your rejection, but it is advised that you appeal within the first 30 days of receiving your rejection. Then run a Sassa status check to see how your application is progressing, and whether your Sassa appeal status has changed.

If SASSA finds that you do in fact qualify for the Sassa R350 social relief of distress grant, you will be paid from the month in which you initially submitted your Sassa grant application. Check Sassa status online to see if you qualify.

How To Submit An Appeal For The R350 Grant

You will first need to visit the SASSA appeals official Sassa website for the SRD grant.
Enter your South African ID number
Enter your mobile phone number
Click ‘send Sassa’s status pin’ and wait for the SMS which will contain the verification pin
Enter the pin into the bar and click ‘submit’
Select the month you are submitting an appeal for
Select the drop-down arrow and choose the reason for your appeal
Click the submit button

The appeal process will work the same as the application process. If you do not meet the eligibility criteria, your application status will be declined and your appeal application status will show as declined. This is why it is important to check your appeal status regularly.

How To Receive Your Sassa SRD R370 Grant

SASSA pays beneficiaries their financial assistance using several different methods once you have reached Sassa status check approved:

Through your bank savings account. Applicants can have their SASSA grants paid directly to their bank if they have their account with one of the major banks. This is the fastest method of receiving your Sassa payment dates SRD status, and you can withdraw it from an ATM whenever you wish. Running a Sassa SRD balance status will let you know how much you will receive and you can check your bank details pending.
Through CashSend services.
From a retailer such as Checkers, Pick ‘n Pay and Boxer stores. You will receive an SMS when your money is ready for collection from one of these stores.
From the Shoprite Group. You can receive your grant money directly from a Checkers, USave, OK or Shoprite store.

If you receive a message that your Sassa status check failed you will need to follow up with Sassa to find the reason. Correct the problem then try to check Sassa status again.

Importance of Personal Details

It is important to ensure that your personal information details and contact details are correct so that SASSA can contact you regarding your application form/Sassa grant — and also so that your application does not get unnecessarily rejected.

You will also need to make sure that your banking details are correct so that you can receive your Sassa payment dates quickly and without any issues.

You need to check your Sassa SRD application status by using the Sassa status check function on the official Sassa website.

How To Change your Srd.Sassa.gov.Za Banking Details for SRD Grant

It will happen sometimes that your bank account details change. You don’t want someone else to get your grant so make sure you submit you new banking details to Sassa with your payment status via a Sassa status check.

Go to the SRD Sassa website at srd.sassa.gov.za
Confirm your nationality (Indicate whether you are a South African ID card holder or if you are an Asylum Seeker and Special Permit Holder). This is usually done with a South African ID Number.
Sassa reminds beneficiaries that the new bank details will only be used for future Sassa grant payment after it has been verified.

South Africa ID Holders Must

Scroll to “How do I change my banking details”.
Enter your South African ID Number.
An SMS containing a secure link, unique to you, will be sent to the phone number with which you registered during the application.
Click on the link in the SMS.
Follow the instructions carefully.

Asylum Seekers and Special Permit Holders Must

Enter your asylum seeker File Number or permit holder Passport Number
Enter your cellphone details

This will enable you to lookup the Payment ID (which is different to your ID number) you can use to collect your Payment at Pick ‘n Pay or the Post Office (The Post Office no longer distributes the Sassa R350 grant). This is explained in the Sassa payment status section when you run a Sassa status check. In recent months many branches of the Post Office won’t give out grants any more. This has made it even more important to change your bank details with Sassa so they can process your grant payments correctly.

You must provide your own banking account details as Sassa cannot pay grants into another person’s bank account — only to the approved beneficiary. This is to ensure that the Sassa grant payment goes to the correct person and to avoid fraudulent activities. So make sure you give Sassa bank details of your own account only with your payment status.

If you are unsure then you should contact Sassa to make an enquiry about your grant and payments. This is important if the Post Office is not an option for you.

Those who select the money transfer option through a major bank, need to ensure that the cell phone number on which they received the SMS is registered in their name. Make sure you update your information if your banking details change. Your new bank account details need to be registered for your grant payments to continue. You can see this information when you check your Sassa R350 grant status.

This is because Sassa (South African Social Security Agency) cannot provide assistance or pay their grant payments to a mobile phone number which is registered with another person. This is an attempt to prevent fraud with Sassa grants. So when you do the Sassa grant application status check make sure that the cellphone number listed is correct.

How To Update Your Cellphone Number For SRD R370 Grant

It’s quite possible that a Sassa grant beneficiary would change a phone number or perhaps submitted the wrong phone number. You will then want to change phone number with Sassa. Don’t forget that you have to use your own mobile number and cannot register some else’s mobile number when registering for your Sassa grant.

Those who have applied for the grant and would like to change their contact information, like your cell phone number, can do it with a phone call. You can contact Sassa by phone. Sassa’s phone number is: 0800 601 011 — then select Sassa change number.

If you do not know your application status ID number, you will be able to find it on the SRD Sassa website. You will find your application ID under the application status tab.

How to locate your application ID

Visit the SRD Sassa website
Click on the yellow bar.
Fill in your ID number and the cell phone number used when you applied for the grant. Make sure that your contact details are correct, especially your South African ID number, your phone number, and the SRD phone number attached to your application ID.
Select “Submit”.

Once you have selected the “Submit” button, your application ID will appear in the first line.

Besides your phone number, applicants can also update their bank details pending should they change, as well as complete an application status check online for your Sassa SRD application status. You should do this when you have changed your number with Sassa — and before you run a Sassa status check. Once you have done an SRD Sassa change number process your grants should be paid again.

Independent Tribunal For SASSA Grant Appeals

Sassa SRD grant beneficiaries who submitted a social relief grant appeal application weren’t always being assessed by the independent tribunal. Before, the SRD grant was governed under the National Disaster Act which saw an appeal application reassessed by Sassa when it comes to Sassa grants.

Once the pandemic slowed down, the SRD Sassa grant (social relief of distress grant) was then governed under the Social Assistance Act. This means that SRD R370 grant appeals are assessed externally from Sassa and the Department of Social Development, by the Independent Tribunal for social assistance in the form of the Sassa grant.

Through the provision of the Social Relief of Distress grant SASSA has assisted millions of South Africans from lower income households who face undue hardship and has ensured that those most vulnerable can meet their basic needs.

For any queries involving the Sassa status check, you will need to contact SASSA directly or visit your nearest SASSA office to confirm that you have Sassa’s status approval. This will usually show as Sassa Reconsideration status.

What is Sassa status and why is it important?

The SA Social Security Agency (Sassa) is responsible for administering grants to eligible individuals in South Africa. These grants provide financial assistance to those in need, including older persons, persons with disabilities, and children.

Why Check Sassa Status?

Checking your Sassa R370 grant status is crucial to ensure that you receive the benefits you are entitled to and to stay updated on any changes, updates or whether additional information is required. When you get the feedback from your Sassa status check you will then understand what is missing when you see results like reapplication pending. It is now much easier than it used to be because you can do your Sassa check online.

In addition, understanding your grant status by running a Sassa status check can help you determine whether your application status has been approved, the amount you are eligible for, and the payment dates. If the payment goes into your bank account then the funds should clear one or two days after the payment dates.

It also allows you to verify your eligibility for specific grants and identify any issues or discrepancies that may need to be addressed. This is why it is advisable to regularly check your Sassa status, so you can keep informed and ensure that you are receiving the support you need.

How to check your Sassa status online

Checking your Sassa status online is a convenient and efficient way to stay updated on your benefits. To do your status check online follow these simple steps to check your own SASSA status:

Start by visiting the official Sassa website
Look for the ‘Application Status’ prompt
Click on the link and provide the necessary information, such as your ID number.
Once you have entered the required details, click on the “Check Status” button.
Wait for the system to process your request and display your Sassa status.

Checking your Sassa R370 status online is a quick and convenient method that allows you to access your information at any time, from anywhere. It eliminates the need for lengthy phone calls or in-person visits, saving you time and effort. You can also confirm the Sassa payment dates when you do this. This is for the Social Relief of Distress Grant — or Sassa R370 grant as it is also know.

How to check your Sassa status via WhatsApp

If you prefer to check your Sassa status using your mobile phone, you can do so with a simple WhatsApp message to the Sassa R370 grant service. Follow these step-by-step instructions to check your Sassa status via WhatsApp:

Add the Sassa WhatsApp number to your contacts: 082 046 8553.
Open WhatsApp and send a message to the Sassa number that says “Status” followed by your ID number.
Confirm the accuracy of your ID number to avoid any errors with your Sassa status check.
Sassa will then provide the necessary information regarding your application status.

After sending the SMS, you will receive a response with your SASSA status check. The message should include information about your application, payment dates, and eligibility. Make sure to save the message for future reference or take a screenshot for easy access.

Checking your Sassa status via WhatsApp is a convenient option, especially for those who prefer using their mobile phones. This is a very easy way to run a Sassa status check.

Common issues and tips for Sassa status checks

While the Sassa status check process is designed to be straightforward, you may encounter some common issues along the way.

Here are a few troubleshooting tips to help you navigate through any difficulties:

Double-check your details: Ensure that you have entered your ID number or other required information accurately. Even a small typo can lead to an incorrect status result.
Check your internet connection: If you are doing your Sassa status check online, make sure you have a stable internet connection. Slow or intermittent internet can cause delays or errors.
Sassa Status Check Pending: This means your check has been submitted but not completed yet
Contact Sassa helpline: If you encounter any technical issues or difficulties during the status check process, don’t hesitate to reach out to the Sassa helpline for assistance. They can provide guidance and address any concerns you may have.

If you status check comes back with the message “reapplication pending” then you can read our full article on what to do about SRD Reapplication Pending Status

By following these troubleshooting tips, you can overcome common issues and ensure a smooth Sassa status check experience.

Other ways to stay updated with your Sassa status

In addition to checking your Sassa status online or via SMS, there are other ways to stay updated with your benefits. Consider the following options:

Social Media:

You can also contact Sassa via social media. Follow Sassa’s official social media accounts for the latest news, updates, and announcements regarding benefits and status checks.

SASSA Twitter: @OfficialSASSA

SASSA Facebook: SASSANewsZA

Visit Sassa offices:

If you have any concerns or required additional information don’t hesitate to visit the nearest Sassa offices for assistance. It isn’t necessary to visit the Sassa Head Office.

You can also phone your nearest Sassa office via their toll free numbers to get information on your grant application — or other matters.

Regional Customer Care Numbers

Kwazulu-Natal: 033 846 3400
Gauteng: 011 241 8320
North West: 018 397 3333/0360
Cape Town: 021 469 0235
Limpopo 015 291 7499/ 015 291 7415/ 015 291 7505
Free State: 051 410 8339
Eastern Cape: 043 707 6335
Mpumalanga: 013 754 9462
Northern Cape: 053 802 4900

By utilizing these additional channels, you can stay informed and ensure that you never miss any important updates or changes to your Sassa status.

Sassa Payment Dates

One thing you will want to know about the Sassa SRD grant is the payment dates when you will receive your money in your account. You can also run a Sassa payment status check to see when you payment dates are. If you want to check your Sassa grant status you can do that on the official Sassa website. Many times you will see your social grant is shown as SRD reconsideration pending status.

Sassa Grants Increased in October 2023

The other social grants that Sassa distributes were increased for all beneficiaries from October 2023. These were confirmed on the official Sassa Twitter page.

FAQs about Sassa status checks

Q1: Can I check Sassa status for someone else?

A: No, you can only check your own Sassa status. Each individual must check their own status using their own ID number and cell phone number.

Q2: How often should I check Sassa status?

A: It is recommended to check your Sassa status regularly, especially if you are awaiting a response or expecting a payment. Checking once a month is a good practice to stay updated.

Q3: What should If I check Sassa status is incorrect or shows an issue?

A: If you notice any discrepancies or issues with your Sassa status check, it is important to make contact with Sassa directly. They can provide guidance and assist you in resolving any problems.

Q4: Can someone still apply for the SRD R350 grant?

A: Yes anyone who meets the qualifying criteria can still apply for the R350 grant. Each month SASSA have another look at whether people still qualify or not, so each month is like a new start. So if someone who qualifies loses their job they can apply for the grant in the following month. You can click on this link to the official SASSA website make a new application for the R350 grant.

Q5: What documents are needed to apply for the R350 Grant?

Generally, a valid South African ID and proof of residence might be required, but specific requirements can vary.

Q6: How will I receive the grant payment?

A: Payments can be made through various methods. The easiest is if you have a bank account then the payment can be made into that account. It has to be your own bank account as the R350 grant cannot be paid into anyone else’s bank account. Then on the payment dates you will receive your funds If you don’t have a bank account you can arrange to collect the cash from one of the collection points like the Postbank or one of the major supermarkets.

Q7: Can I reapply for the grant if my grant application status was initially rejected?

A: Yes, if circumstances change or if there was an error in the initial grant application you can definitely reapply. In fact Sassa recommends that you update your grant application every month anyway. You can click on this link to the SASSA website to reapply.

Q8: How long will the SRD R350 grant be available?

At the start of this year the Finance Minister announced that the SRD R350 grant will continue to at least March 2024. It might be extended again after that, or it might be converted to another type of grant.

Q9: Are there any conditions or requirements after receiving the grant?

A: Typically, recipients might be required to report any change in their financial situation or employment status.

Remember, staying informed and proactive is key to ensuring that you receive the benefits you are entitled to and checking your Sassa status should be a simple and straightforward process.

Don’t let confusion and frustration stand in the way of accessing the benefits you’re entitled to. A Sassa status check will help you stay informed, stay updated, and ensure that you receive the financial assistance you need. Make sure that you also confirm your Sassa payment dates.

To find out more about Sassa grants, including the R350 grant, head to our Sassa section.

For more information on Sassa visit the Careers Portal website.